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FAQ
FAQ – Frequently Asked Questions
1. Shipping Information
Q: Do you ship to locations outside the United States?
A: Yes, we ship both within the United States and internationally.
Q: What is the handling time for orders?
A: Handling time is 1-2 days for all orders, regardless of the shipping destination.
Q: How long does it take for my order to arrive?
A:
- Within the United States: Transit time is 6-19 days, with an estimated total delivery time of 7-21 days.
- Outside the United States: Transit time is 7-21 days, with an estimated total delivery time of 8-23 days.
Q: How much does shipping cost?
A:
- Within the United States: Flat rate shipping is $5.00.
- Outside the United States: Flat rate shipping is $9.00.
2. Return and Refund
Q: What is your return policy?
A: You can return products within 30 days from the date of receipt.
Q: Are there any fees for returns or refunds?
A: No, we do not charge any fees for processing returns or refunds.
Q: How long does it take to process a return or refund?
A: Returns and refunds are processed within 2 days after we receive the returned product.
Q: What are the conditions for returning defective products?
A: For defective products, you need to provide proof of defects caused by manufacturing or shipping, such as photos or videos, when contacting us.
Q: Can I return non-defective products?
A: Yes, but the product must be unused and undamaged to qualify for a return.
3. Payment Methods
Q: What payment methods do you accept?
A: We accept the following payment methods:
- PayPal
- Visa and credit cards via PayPal
If you have additional questions, feel free to contact our customer support team!